Policies

Policies


Lifetime Guarantee Against Damage or Loss Policy:
EyeShield Lifetime Guarantee Against Damage or Loss Policy:
If the EyeShield(s) becomes damaged or is lost, Field Optics Research, Inc. will replace it for free. For each EyeShield, a $4.95 shipping and handling is required. Click on Warranty Replacement  on the home page to order your replacement. Be sure to order the correct model. ONLY ONE EyeShield will be replaced and shipped per claim. Limit one per month.

Return/Exchange Policy:

If you are not fully satisfied with a purchase, you may return items for exchange or full refund within 30 days of receipt. Items must be returned in the original packaging with contents included. Charges associated with returning items are the responsibility of the customer unless the item arrived defective, incorrect or broken. We do not charge restocking fees for returned goods.

All exchanges and returns require the completion of a Return Merchandise Authorization (RMA) code. Please call Customer Service at 888-348-7276 to receive RMA code before returning product for exchange or refund. RMA number is only active for 10 days from date of submission.

Refund Policy:

All refund requests require the completion of a Return Merchandise Authorization (RMA) code. Please call Customer Service to receive RMA code before returning product for exchange or refund. RMA number is only active for 10 days from date of submission. Items must be returned in the original packaging with contents included. Customers not following these steps are issued a refund in accordance with the condition of the returned merchandise and the value of any missing items. Refunds will not be issued until merchandise has been received and evaluated by our Returns department.

Refunds will be processed via the original payment method. In the rare occasion where we are not able to process the refund via original payment method, we will issue a check.

Note: Charges associated with returning items are the responsibility of the customer unless the item originally arrived defective, incorrect or broken.

Cancellation Policy:

Orders can be canceled prior to shipment. Since the majority of in-stock items ship within 24 hours of receipt of order it is important that you contact our customer service department at 888-348-7276 so that we can attempt to cancel the order before it is processed and/or shipped. Order cannot be canceled after it has shipped.

Shipping Policy:

All items are shipped via United States Postal Service (USPS) within 48 business hours of payment. A shipping and handling charge of $4.95 is calculated on a “per item” basis. If you have any questions about your order please call our customer service department.

Privacy Policy:

Field Optics Research, Inc. respects consumer privacy and works to safeguard your personal information, while complying with all international and United States federal and state laws and regulations. We are dedicated to providing you with the superior customer experience that you know and expect from Field Optics Research. We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner.